Sleep Doctor Mattress Reviews and Complaints

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Sleep Doctor Mattress Reviews

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  • Beware of Money looters - Worst ever bed and Worst Service

    Worst ever experience I have ever had in USA. You will become patients if you use sleep doctor bed. Here is the story, we went to Lansing, MI store, met the sales Guy, tried the beds available asked about the reviews. Ordered a bed for 636 USD. Bed arrived as said. We were happy and started sleeping in the bed, within two days got a back pain. Then we realized that the bed had sag inside. Went to the store again and complained, this time there was another sales person was there. After hearing our story, he said sorry to hear that and the bed that we ordered was not a good Bed. This... More...
    (Shopping, Chain Stores)
    philip12345's Picture   philip12345    1 Comments   Comments
  • Sleep Doctor Mattress In Lapeer, bad bed

    Bought a Aura Lux-Firm matters in 2011,that was manufactured on 2-14-2011. When we went in to find a new mattress was told by the store manager we would NEVER have to buy another mattress for the rest of our lives. It is only 2013 and we hate this mattress. You cant roll over it already has indents of where my husband and i sleep and we have turned the mattress to prevent this, it didn't do a thing. Can physically see the indents when bed is made. We are both cancer survivors and wake up unrest-ed after a night of tossing and turning trying to get comfortable. We loved our old... More...
    CJCMBBP's Picture   CJCMBBP    1 Comments   Comments
  • Origins Organics Memory Foam Mattress

    We purchased this mattress along with a Tempurpedic adjustable base for $1700/each piece and it was delivered on June 25, 2010. After just 2 1/2 years, the sides of the mattress are very soft and my husband actually fell out of bed this morning because the side gave way. I called the Grand Haven Sleep Doctor store and they tell me the company that manufactured the mattress is out of business and they want to charge $70 to come check it. I sold bedding for over 10 years and never heard of someone charging to check out a defective product. They say that if it is defective they will give... More...
    bpclark's Picture   bpclark    1 Comments   Comments
  • Sleep Doctor Mattress warranty replacement.

    My wife and I bought a new box spring and mattress from Sleep Doctor Mattress in Kalamazoo Mi. We were offered a replacement warranty so if anything happens to it in the next 10 years they would replace it free of charge. Yesterday my wife noticed the box spring was broken and we placed a call to the store. At first the manager Jesse didn't even want to look up our account. After finally talking him in to looking at our account he said there would be a $70 service call fee for them to come look at it. If it is determined to be a factory defect then we can do something, if not we would... More...
  • loved them

    So my husband and I needed a new mattress and decided to check them out and we loved them. The sales person wasn't pushy and answered all our questions. Plus they were the only mattress place in the area that does sales without boxsprings and I could just get the mattress (platform bed). Decently priced and love the free delivery and didnt have to lift a finger when the guys came. Plus no more back issues and never wake up through the night More...
    jamie2's Picture   jamie2    0 Comments   Comments
  • I wake up in PAIN everyday

    We purchased a Queen sized Sleep Doctor Mattress set from Okemos, Michigan within the past year. I was never "fitted" (didn't even know that was supposed to happen) or told return policies until after the purchase. I tried to deal with the local manager several times (I even tried to call the owner of Sleep Doctor, who apparently cannot be reached.) One associate from the Okemos store even told me that "comfort is not guaranteed". Isn't COMFORT the MAIN reason you buy a new mattress?!! After thousands of dollars, I now wake up to neck, back and spine pain... More...
    (Featured Editor)
    brenna's Picture   brenna    1 Comments   Comments
  • badbed

    I went to Sleep Doctor in Jackson, Mi. I told them I needed a firm mattress. I showed them the one I picked out. I was asked if I was a sied or back sleeper and was shown another bed"with the same firmness but supported a side sleeper better per Doctors, Chiros etc. So I asked what if it wasn't comfortable after sleeping on it for more than just 5 minutes in the store. I was assured they take care of their customers. After a couple of nights on the bed I was having neck and back pain. The bed felt just like the old bed of 12 years I was getting rid of. I thought I would give... More...
    (Featured Editor)
    badbed's Picture   badbed    1 Comments   Comments
  • Praise for SD Mattress

    I'm surprised at the negative post on Sleep Doctor Mattress. The problems were obvioulsly due directly to an individual within the store they shopped. I've had a couple of dealings with the company and was very satisfied each time. I've also sent others to them when they needed a good night sleep. When I do refer someone to a business, I try to get their reaction so I know that they were happy with the referral. The reaction is always positive. I will continue to refer friends and do my own shopping there. I've shopped with other chains with major names and never... More...
    (Featured Editor)
    goodnight's Picture   goodnight    0 Comments   Comments
  • Sleep Doctor Mattress redeems itself

    I previously wrote a negative review (on this site) of Sleep Doctor Mattress since my husband and I had so many problems. Since I wrote the review, the Muskegon store manager contacted my husband and said that the "Powers that Be" told him that he had to sell us the Rainbow Mist at the Sam's Club Price. Eric wouldn't tell my husband exactly who the "Powers that Be" is/are. Eric did this but still charged us a $77 delivery fee. The mattress arrived on time and had actually been manufactured the day before it was delivered. I was pretty content with that and... More...
    (Featured Editor)
    losingsleep's Picture   losingsleep    3 Comments   Comments

Sleep Doctor Mattress Reviews By Product

Sleep Doctor Mattress Comments

Dorthy says: (5 years ago)
I have had a horrible experience with Sleep Doctor on Northland drive in Grand Rapids Michigan. They do not honor the Sunday paper add sales. Push off discontinued mattress on you. Order and deliver the wrong box springs. Delivery came at 9:30 pm, mattress was hard as a rock and took hours to be able to touch it let alone move it! It will take a minimum of 2 weeks to get a product Art Van guarantees delivery of over night. They have you test pillows with no cover than sell you a cover for the pillow that does not allow room for the pillow to expand with the weight of your head so it turns into a hard ball that puts your neck at an agonizing angle. 8,000.00 mistake. Do not go here

Littlemillennium says: (5 years ago)
Great job!! You have a nice blog for mattress. I will be back alot Good luck with all you do!
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Bigelow says: (5 years ago)
My son purchased a mattress at the Sleep Dr. on 28th street in Grand Rapids, Mi. (Kentwood store)and we were told that there was no trial period for the mattress due to the bed bug epidemic. After ninty days we saw an add in the newspaper that stated there is a ninety day trial period. We contacted the salesman ,who is the regional manager, and were told we did not ask the right questions at the time of purchase. My son knew with in the first week that the mattress was not going to work for him, but due to the conversations with the salesperson did nothing until it was to late. His Dr. told him that he has to have a new mattress due to waking up in pain every morning.

Sleepininoakcreek says: (6 years ago)
I bought a Queen in Oak Creek, WI. When I got it home it quicly dipped in the center and was so soft I could barely role from one side to the other. I returned to the store after a week and they did a comfort replacement which resulted in me getting a much firmer style - that happend to be cheaper. I was pleased with the service and this mattress is much better. I think if you are buying this one - go a step firmer than you think you might want. I'm still getting used to it.... but so far so good.

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